A deposit of €200 is required at the time of booking and is non-refundable! Please call 089 407 2730 to speak with one of our Course Advisors for more advice on our courses and payment options available. If you have a discount code, gift voucher, offer or other credit on file applicable, please ensure you apply this at the time of making payment as these cannot be applied retrospectively once payment has been made. Please note we reserve the right to amend course prices or run promotions at any time, without prior notice. Once a booking is made, the price is final and no price difference can be refunded in the event of a later course price reduction. All classroom-based training must be taken within 6 months of the date of booking and online courses must be completed within a maximum of 12 months from the date of booking.
All course fees are strictly non-refundable and non-transferable. AK Academy is unable to offer refunds where training is cancelled or postponed outside of our control. An alternative training date will be offered. Course bookings postponed for lockdown remain non-refundable but will be valid to rebook for a scheduled training date convenient to the student, within 6 months from the date of the original course date. It is the student’s responsibility to get in touch to reschedule any such postponed training. AK Academy is not responsible for any loss of income or accommodation/traveling costs students may incur due to the cancellation of courses.
dditional Terms & Conditions Relating to Course Packages & Promotional Offers • Discounts apply only to stated packages. Any savings stated refer to the savings made against the full, standard individual course fees for the courses included within that package or the usual course package price itself. Discounted packages cannot have any further discount applied. • Courses within the Packages must be attended by the same person. • Courses within the Packages cannot be changed or substituted with any other courses; only the specified courses will be provided. • AK Academy reserves the right to amend course prices or run promotions at any time, without prior notice. We cannot retrospectively apply discounts to booked courses. • All courses booked as part of the Package deals are non-refundable and non-transferable under any circumstances. Any rescheduling of dates will be at the discretion of AK Academy and subject to the rescheduling fee of €50 per training date, where deemed possible. • Dates must be selected at the time of booking. Training dates are subject to availability at the preferred training center & places are not confirmed until your booking has been processed by our team. All training booked as part of a package must be taken within 6 months from the date of booking the package.
Cancellation or Transfer of Training Dates / Courses Rescheduling Requests & Fees If you are unable to attend a booked and confirmed training date, we may be able to offer a reschedule of the training (subject to availability and at the discretion of AK Academy), provided you contact us no later than 72 hours prior to the training course date by email to our Bookings team. Where it is possible to offer a reschedule of training, this will be subject to a rescheduling fee of €50. We operate a ‘fair use’ policy for rescheduling and all courses can only be rescheduled on one occasion. Our team will respond to confirm whether a reschedule is possible and where it is not possible and the student chooses not to attend their training, you may forfeit your course fee.
In the event that a student is a ‘no show’, failing to attend for their booked training date without a minimum of 3 days’ notice by email to our Bookings team, the course fee will be forfeited and AK Academy will be under no obligation to provide any further training or any refund.
Courses booked as part of discounted ‘last minute offers’ will be strictly non-refundable and non-transferable. These are discounted specifically for attendance on the booked course/date/venue by their very nature and so this price does not transfer to other courses. If you need to reschedule for a genuine reason (medical or compassionate), we may at our discretion, place the course fee paid minus a rescheduling fee, as credit on file valid for 6 months towards booking courses. Any applicable price difference would need to be paid when redeeming the credit on file to book further courses.
The only exceptions to the above, where a reschedule may be offered free of charge or at a cost of €50 (depending on reason), on one further occasion only and subject to availability will be in the event of: • Medical reasons (with a valid medical certificate covering named student/training date). • Compassionate reasons such as close family bereavement (proof of which may be required) for non-attendance.
In the first instance, please contact our team at email@example.com regarding your reschedule request (or non-attendance), who will respond within 24 working hours.
Online Courses All online courses provided by AK Academy are strictly non-refundable as we incur a registration fee for the online student portal for all online courses, which we remain liable to cover regardless of whether the course is accessed and/or completed. Please ensure online courses meet your training needs, you have a suitable device connected to the internet through which to access the course/portal and are able to source the products/tools/models you require to complete the necessary case studies to pass the course. We may consider transferring students to one of our other online courses of the same value as goodwill, where a course is found to be unsuitable for an individual student; although this may be subject to an additional registration fee. Students are given 8 weeks initial access to our online portal, which can be extended by request to our Support team. The maximum duration for completing online courses is 6 months from the date of booking.
Named Student Training booked with AK Academy is non-transferable to an alternative student. Please ensure the booking is made providing the correct name of the person attending the course at the time of making payment.
General All practical training must be completed within 6 months of booking your course, unless otherwise agreed in writing at the time of booking. Should you fail to attend your original training dates for any reason and the course later be retired or amended in content, no refund or difference in course fees will be offered. However, you may look to use the course fees on file as a credit towards payment for an alternative course of your choosing within 6 months of the original date of booking. Students who fail to book, attend, or reschedule training within 6 months of enrolling upon their course (taken from date of making first payment) will forfeit any course fees paid. We cannot offer any refunds, credits, or substitute training in such circumstances. For gift vouchers, these will expire on the date given on the voucher itself and cannot be extended or redeemed beyond this date. Any fees paid for gift vouchers will be forfeit after the voucher expiry date.
Minimum Student Age AK Academy accepts all students aged 16 years or over for our face-to-face training courses. Due to insurance reasons, we regret that we are unable to accept students aged under 16 years on the day of training for face-to-face courses. However, online courses are open to individuals of any age as no attendance at our centres is required. Please note that most insurers will only provide public liability (beauty therapist) insurance for working with the general public to those aged 18 or over, although some selected companies will accept those aged 16 or over.
Course Times Please arrive at the training centre for 9.45am for a 10.00am start. Courses finish at approximately 5:00 pm. (Unless other start/end times are specified in your confirmation email). A short break for lunch is provided for full day courses during which we recommend students remain within the training centre (please bring cold food with you). If you arrive late in the morning or when returning from agreed breaks, you will be refused entry to the training. This is to avoid disruption for other students on the course and ensure you cover all course content/required hours to be successful in achieving an AK Academy diploma for the course.
In the event that you are late arriving in the morning and refused entry, please contact our Bookings Team to reschedule by emailing firstname.lastname@example.org – Please note a fee of €50 will apply to reschedule your training. If late returning from breaks, you will be unable to complete your course and will forfeit course fees.
Confirmation of Bookings Once you have booked a training course, you will receive an email within 24 working hours to confirm the booking.
If booking a course online, please note that your booking is not confirmed until a Confirmation Email has been sent by our Booking Team to acknowledge your booking. The online payment receipt does not form a guaranteed or confirmed booking.
If booking last minute courses or courses scheduled for within less than 48 hours, we recommend you call to book so that we can confirm availability to you prior to payment. Where booking online less than 24 hours prior to a scheduled course date, please call us at 9.00am on the day of the training to confirm your booking has been received and chosen training is available. Where a course booked online outside office hours is unavailable or cancelled, we will reschedule your training to the next available date where possible or refund your course fee. No reimbursement will be made for travel/accommodation/childcare costs for cancelled/unavailable courses booked at last minute online.
Should a receipt for payment be required, please request this by emailing email@example.com at the time of booking or within 6 months of completing the training. Beyond this time, receipts cannot be issued and only VAT invoices will be issued on request to VAT registered business customers to meet legal requirements.
Diploma Certificates Diploma certificates are issued after course or by email (online courses) within 2 working days of attending your training course(s)*. Certificates are provided as a digital certificate to meet the needs of insurance providers & reduce our carbon footprint. Students are responsible for ensuring they contact us by email within 30 days of attending their training course, should you fail to receive their diploma certificate for any reason or should there be any error in the certificate received. Beyond this time, the below fees for replacement certificates may apply. If you require your certificate to be reissued in a new name, we would require evidence for the reason for change of name plus the standard replacement certificate fees.
Students wishing to purchase a replacement digital certificate or hard copy of their diploma may do so by emailing firstname.lastname@example.org so that a link can be sent to allow you to process your diploma request charge securely online through our website.
Online Courses / Student Portal Students who book online beauty courses through our website will receive an automated email with the option for instant self sign-up. All students will receive a full confirmation email within 24 working hours of booking which will include details of how to access the Student Portal & unique login information (if you didn’t already self sign-up). We recommend students to access the portal and download/save a copy of any additional reference documents available for your course such as the practical assignment pack as soon as possible.
Access to the online course(s) through the portal runs for 8 weeks initially during which time you work through the online learning resources at your own pace, completing the multiple choice theory tests and submitting your case studies. If you find you require additional time to access the portal or submit your case studies by email beyond the initial 8 weeks, simply contact our team who will be happy to help. Students have a maximum of 6 months from the date of booking to complete their online courses.
Should you have any difficulties accessing or completing the course(s), please do not hesitate to contact our Support team for assistance. In rare cases where a transfer from online to classroom based training is preferred or required at the discretion of the Support team, an additional fee of €100 per face to face training day required will apply (where classroom option is available) and in some cases may be deemed necessary for a certificate to be issued.
When you first login to the portal, you will be asked to check the details we have for you. Please amend any errors but also email our team so we can update our central system. You will also be presented with terms and conditions around use of the online portal and the ‘cooling off’ period if applicable to your booking.
Students are responsible for keeping their login details secure and private. Students must also ensure they have suitable access to the internet and hardware (pc, mobile phone, tablet etc.) in order to access and complete their course. No refunds can be issued due to failure to ensure this before booking. Any issues with gaining access should be reported to our Support team to ensure you are able to access and complete your course within your enrolment period.
Online courses require completion of theory tests and some case studies at home (for which you will need to work on friends/family and have access to basic products at home). Theory tests are completed through the online portal. A pass mark of 70% or above is required for each test but these can be retaken online for free and as many times as needed until you pass. Case studies can be submitted by email to email@example.com or sent by recorded post to AK Academy, 1 Tullow Street Carloe. Co. Carlow, R93H7VO. Once case studies are received, these will be evaluated by our Assessor. You will receive feedback and/or your certificate by email within 10 working days of submission. Our Support Team are on-hand by email to assist you throughout your studies and beyond.
During your training During your training, you will usually be required to give and receive treatments.
Please note that courses may be in mixed sex groups. If you have personal or religious reasons where you require training in a same-sex environment only, please discuss this with our Course Advisors before booking. Photography/recording of training (both audio or video) is strictly prohibited while in attendance at the training center. This is to protect the privacy of other students, meet Data Protection requirements, and avoid disruption to training. Tutors may occasionally take photos of student work during training with express permission, for marketing/promotional purposes. Comprehensive training notes are provided at the time of booking and our Support team is available to assist with any queries after training, therefore this should not be required. For those with additional learning needs, we can usually arrange access to our Online Student Portal to access additional resources such as training videos to support you and extend/refresh your learning beyond your training day(s). This is available on request, although a fee may apply. All courses are taught in English and Polish. All students are therefore required to have a good command of English or Polish, both written and spoken. This is essential so that the tutor is able to assess a student’s competence of all required aspects to achieve an AK Academy Diploma. Students must advise of any language issues at the time of booking as we may recommend one-to-one training as a more suitable training option (for which an additional cost applies). Should a student be unable to demonstrate the required level of English or Polish to participate fully within the course, they may be refused the diploma and would unfortunately forfeit any course fees paid. Therefore, it is important to discuss this prior to booking if you feel this may be an issue affecting your learning and course participation. Students will need to bring along their own cold food for lunch and are recommended to remain at the center, rather than go off-premises during agreed breaks to ensure you are available promptly for when training resumes. Toilet and handwashing facilities are available at all centers.
Medical Conditions Please make us aware of any health conditions and/or medications currently taken that may affect your practical training or assessment days. All students are required to disclose any medical conditions at the time of booking, which will be dealt with in the strictest of confidence. Some conditions may impede the ability to participate fully within a course. An important part of training is to deliver and receive treatments. Adjustments will be made to accommodate medical conditions where possible and practical. A medical certificate may be required in line with our insurance obligations. Where students are unable to receive treatments for medical reasons, a female model may be requested to be provided by the student for each training day. Due to health & safety/insurance obligations, students within pregnancy may be unable to partake in practical training days or assessment days, to receive treatments. This applies to all students within the first 12 weeks of pregnancy or anyone considered high risk in pregnancy. Where possible to attend, you may be required to bring a female model to your training to practice upon, please call us before booking so we can confirm course suitability for you.
Failure to disclose known medical conditions at the time of booking which later prevent participation in a particular course may result in the forfeit of course fees.